AM Ocean Export Office Agent
Job Description
Schulte Staffing Solutions is currently seeking an Ocean Export Coordinator for a long-term contract opportunity with the potential to become permanent for the right candidate. This position is ideal for someone who thrives in a fast-paced logistics environment and enjoys managing international shipments while providing exceptional customer service.
We are looking for a detail-oriented and organized professional who can manage multiple priorities, communicate effectively with customers and overseas partners, and ensure the timely and accurate movement of freight.
Responsibilities:
- Ensure smooth and timely movement of ocean export shipments
- Receive and process shipping documents
- Prepare and route export shipments
- Track and trace ocean export files and provide shipment updates
- Manage freight receipt and shipment processing
- Ensure all compliance requirements are met
- Monitor shipments and proactively communicate updates to customers
- Prepare accurate and timely billing for clients and vendors
- Work closely with customers to coordinate international shipments
- Maintain strong relationships with trucking companies, carriers, and vendors
- Utilize internal operational systems and Workboard daily
- Maintain accurate data entry and shipment records
- Ensure customer SOPs are updated and followed accordingly
- Respond promptly to internal and external emails and requests
- Escalate operational issues to management when necessary
- Meet KPI standards and company operational expectations
- Complete required company training and maintain compliance standards
- Take ownership of assigned accounts and provide high-level customer support
- Previous experience in ocean export, freight forwarding, logistics, or supply chain operations preferred
- Strong customer service and communication skills
- Excellent organizational and multitasking abilities
- Strong attention to detail and follow-through
- Proactive mindset with strong problem-solving skills
- Ability to work efficiently in a fast-paced environment
- Proficient in Microsoft Office, including Excel and Word
- Ability to communicate professionally with customers, vendors, and overseas partners
- A strong sense of urgency and accountability
- The ability to manage multiple shipments and priorities simultaneously
- Experience handling international freight documentation and tracking
- Strong interpersonal skills and the ability to build professional relationships
- A team-oriented attitude with a willingness to support operational goals
This is a long-term contract opportunity with the possibility of permanent hire based on performance and business needs.
Meet Your Recruiter
Marcela Mayorga
Operations and Engagement Specialist
Guess who's back? Marcela Mayorga returns to the Schulte Staffing family, and we couldn’t be more excited! As our Administrative Assistant, she’s the friendly face you see and the cheerful voice you hear when you connect with us. Marcela keeps everything running smoothly—dotting the I’s, crossing the T’s, and making sure every candidate is fully prepared for a successful first day (and beyond!). With her attention to detail and welcoming personality, Marcela ensures that every interaction with Schulte Staffing starts off on the right foot!
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