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Customer Operations Support Specialist

Beverly, MA 01915

Posted: 08/22/2019 Industry: Customer Service Job Number: 241

Job Description


Schulte Staffing is currently seeking a Customer Operations Support Specialist for a Claims Department in Beverly!

Hours: 8a-5p, 9a-6p Mon - Fri

As a Customer Operations Support Specialist (Temporary), you will be part of a dedicated team providing service to our policyholders and claimants. You will be responsible for taking reports primarily by telephone. You will also be responsible for handling incoming calls from policyholders and claimants requesting status of their claims.

Primary Responsibilities:

-Handle incoming calls and correspondence from policyholders and claimants regarding questions or problems associated with claims
-Provide exceptional customer service to customers
-Document claims files and maintain control of work through documentation

Qualifications:

-Strong customer service skills
-Exceptional interpersonal and communication skills
-Ability to operate a computer and related equipment and software
-Ability to handle confidential and sensitive information
-Telephone etiquette skills
-Ability to work in a fast-paced environment
-Process-oriented
-Proficient business writing skills
-Strong organizational skills and the ability to prioritize workload
-Attention to detail

Preferred:

-Bachelor’ s Degree
-1-2 years customer service experience in a call center

Meet Your Recruiter

Sarah Falby
Staffing Specialist

 

Meet Sarah Falby! With her degree in hospitality from Johnson & Wales University and her past work experience in staffing, Sarah has the passion and background to provide exceptional support and service making her a wonderful addition to the Triple S! She has proven to grow and maintain long lasting relationships with past candidates and clients and hopes to do the same here.  Sarah loves providing support to the local community through her passions; music, art and food!  

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