Customer Service Representative
16A Electronics Ave Danvers, MA 01923 US
Job Description
Schulte Staffing Solutions is seeking an experienced Customer Service Representative for our client located in Danvers. As a Customer Service Representative, you will be the first point of contact for customer inquiries, ensuring smooth and efficient service
Schedule: Monday - Friday / 8:00 am to 5:00 pm
Pay Range: $20.00 - $25.00 p/h, DOE
Primary Responsibilities:
- Timely Responses to Customer Inquiries
- Order entry – entering customer orders into the planning system and providing order acknowledgments
- Quotations – working with Sales and Engineering to provide timely quotations
- Order status inquiries – responding to order management questions from our customers
- Lead management of new sales inquiries
- Supporting our sales channel in obtaining new customers
- Updating company/contact/opportunity information in CRM system
Qualifications:
- Experience in a customer facing role ideally in a B2B environment
- Excellent verbal and written communication skills
- Well-organized, analytical and results oriented.
- Assertive and initiative-taking; able to be effective with minimal supervision.
- Experience and competence with MS Office products and CRM systems
Performance Metrics:
- Quotation turnaround time
- Inquiry response time
- Order entry accuracy and timing
- Customer satisfaction rating
Application Process:
All interested candidates should apply directly to this ad or contact Julie or Jeannine at Schulte Staffing, 978-594-0497.
Meet Your Recruiter
Jeannine Rodriguez
Senior Staffing Recruiter
Meet Jeannine, a recruitment superhero who’s got multitasking down to a science! Whether she’s juggling sourcing the right candidate, onboarding future rockstars, or hitting the streets meeting new clients, she’s always one step ahead. With a knack for building relationships and a love for organizing chaos, Jeannine has a passion for the light industrial market and strives to fit the right match for the candidate, our client and Schulte Staffing. Oh, and she can totally do it all in Spanish and Portuguese. When she’s not busy making offices run like well-oiled machines, she’s probably finding new ways to out-organize her to-do list!