Customer Service Specialist
8 Turcotte Memorial Drive Rowley, MA 01969 US
Job Description
Working Hours: Monday-Friday from 8:00am-4:30pm
Compensation: $22.00-$30.00 Hourly depending on experience
Position Description:
The Customer Service Specialist will provide excellent customer service over the phone to patients/clients that receive/provide emergency transport services.
Job Responsibilities:
- Assisting on average up to 40 inbound/outbound calls per day in a busy call center environment
- Accurately obtaining and entering patient information into their billing system
- Providing responses to inquiries regarding their ambulance bill, status of their insurance claim and/or payment options
- Completing administrative tasks including, such as assisting with hardship applications, participating in 3-way calls with carriers and patients, and other assignments related to the medical billing process.
- Experienced candidates will be assigned individual accounts as their 1:1 representative.
- Candidate will be responsible for providing reports and responses to the client’s questions regarding their account.
- Candidates must understand major carrier processes including Medicare, Medicaid and major commercial carriers.
The strongest qualified candidate will have:
- A High School Degree/GED
- 3 years billing experience
- Candidates must have a friendly and warm phone etiquette
- Must have strong ability to multi-task
- Strong written and verbal communication skills
- A team player mentality with an ability to work independently.
- Ambulance billing a MAJOR plus
All interested candidates should apply directly to this ad or contact Schulte Staffing Solutions and ask to speak with Chris or Julie at 978-594-0497
Meet Your Recruiter
Julie Kong
Junior Recruiter
Julie joins the Schulte Staffing Team with a proven background in client and team support! Since joining Schulte Staffing, Julie became an integral part of our operations as a branch administrative assistant. After mastering our administrative needs and learning the in's and out's of candidate placement, Julie was interested in a joining our recruiting efforts. Julie always has the candidate and client's best interests in mind.