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Sales Support

Topsfield, MA

Posted: 04/18/2019 Industry: Professional/Technical Job Number: 211

Schulte Staffing Solutions is seeking an experienced customer service/sales associate. Our client is a leading manufacturing services provider to varying industries and government agencies. This is an excellent opportunity for a recent college grad in search of an exciting field to develop in professionally.

 

Responsibilities and Duties
  • Interact with customers daily. Ensure delivery of excellent customer service through fast and accurate processing of orders, communication, and coordinating with other departments to resolve inquires
  • Be confident and always offer an upsell to the customer
  • May be required to work in one or multiple systems and utilize multiple screens to find information and solve problems
  • Build and maintain a business relationship with clients by providing prompt and accurate service
  • Utilizes mechanized systems to initiate and complete service orders and handle customer requests
  • Continually maintain a working knowledge of all client products, services, and promotions
  • Make recommendations according to customer' s needs on features, accessories, upgrades, and options
  • Utilize operational systems to process purchases of products and services
  • It is important to note most schedules require afternoon/evening hours and one or both weekend
  • Work with production control to monitor Kanban and long-term agreement quantities
  • Responsible for setting up all orders in the MRP system
  • Run weekly late shipment meetings with appropriate members of the team to provide updates to customers

Qualifications and Skills
  • Computer keyboard, mouse and multi-screen use
  • Must be able to type 25 words per minute
  • May be responsible for credit/inbound, activations, customer service, sales, and other duties as required
  • Previous call center experience a plus
  • Previous sales experience a plus
  • Previous customer contact experience a plus
  • ERP Experience

Benefits
  • Excellent medical plan and dental plan
  • Fully paid short term disability, long term disability, and life insurance
  • 401k plan with employer match
  • Paid holidays
  • Paid vacation
  • Educational reimbursement
  • Annual clothing allowance
  • Gain share

This is a salaried position $38-42k (DOE). Performance-based quarterly bonuses offered.

Marcela Mayorga
Staffing Specialist

Marcela brings to our team her professional experience in admin/HR and customer service and applies them to the staffing industry. Marcela has an uncanny ability to work with a diverse group of people. Marcela recently relocated to Salem, MA with her husband from Denver, CO. She dedicates her free time to exploring new surroundings, traveling, reading, learning new languages (Spanish, English, French) and spending time with her dog and two cats.

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