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Sales Support

Topsfield, MA

Posted: 04/18/2019 Industry: Professional/Technical Job Number: 211

Schulte Staffing Solutions is seeking an experienced customer service/sales associate. Our client is a leading manufacturing services provider to varying industries and government agencies. This is an excellent opportunity for a recent college grad in search of an exciting field to develop in professionally.

 

Responsibilities and Duties
  • Interact with customers daily. Ensure delivery of excellent customer service through fast and accurate processing of orders, communication, and coordinating with other departments to resolve inquires
  • Be confident and always offer an upsell to the customer
  • May be required to work in one or multiple systems and utilize multiple screens to find information and solve problems
  • Build and maintain a business relationship with clients by providing prompt and accurate service
  • Utilizes mechanized systems to initiate and complete service orders and handle customer requests
  • Continually maintain a working knowledge of all client products, services, and promotions
  • Make recommendations according to customer' s needs on features, accessories, upgrades, and options
  • Utilize operational systems to process purchases of products and services
  • It is important to note most schedules require afternoon/evening hours and one or both weekend
  • Work with production control to monitor Kanban and long-term agreement quantities
  • Responsible for setting up all orders in the MRP system
  • Run weekly late shipment meetings with appropriate members of the team to provide updates to customers

Qualifications and Skills
  • Computer keyboard, mouse and multi-screen use
  • Must be able to type 25 words per minute
  • May be responsible for credit/inbound, activations, customer service, sales, and other duties as required
  • Previous call center experience a plus
  • Previous sales experience a plus
  • Previous customer contact experience a plus
  • ERP Experience

Benefits
  • Excellent medical plan and dental plan
  • Fully paid short term disability, long term disability, and life insurance
  • 401k plan with employer match
  • Paid holidays
  • Paid vacation
  • Educational reimbursement
  • Annual clothing allowance
  • Gain share

This is a salaried position $38-42k (DOE). Performance-based quarterly bonuses offered.

Marcela Mayorga

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