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Senior IT Support Technician

Beverly, MA 01915

Posted: 02/06/2024 Industry: Professional/Technical Job Number: 392

Job Description

Senior IT Support Technician - Direct Hire Opportunity - Exceptional Benefits!

Hours: Monday - Friday, 8:00am - 5:00 pm

Pay Rate: $55,000K

The Senior IT Support Technician will maintain and monitor end-user workstations and productivity on local area network. Perform a variety of maintenance, software installation, end-user support and training tasks to ensure end-user workstations and network performance meet company and user requirements. Provide support to staff on all company-supported applications. Troubleshoot computer problems, determine source and advise on appropriate action. Complete application project-based work. Perform responsibilities inaccordance with all company standards, policies and procedures

Essential Functions
  • Administers end-user workstations and supports end-user activities utilizing VLANS on a primarily Microsoft Windows-based local area network (LAN)
  • Investigates user problems and identifies their source; determines possible solutions; tests and implements solutions.
  • Configures and maintains personal computers, Windows PC, server VMs, phones and desktop wiring, and other related equipment, devices and systems; adds or upgrades and configures disk drives, printers and related equipment
  • Performs and/or oversees software and application installation and upgrades.
  • Troubleshoots networks, systems and applications to identify and correct malfunctions and other operational difficulties.
  • Maintains confidentiality with regard to the information being processed, stored or accessed by the end-users on the network.
  • Assists personnel of other departments as a computer resource
  • Acts as a resource for First Level IT Helpdesk employee and continues to provide training as-needed.
  • Apply knowledge of computing systems and software structure
  • Ability to communicate technical information to nontechnical personnel.
  • Ability to install, configure and maintain personal computers, networks and related hardware and software.
  • Knowledge of Windows desktop and server OS, vmware environment, applications, procedures and techniques
  • Ability to identify and resolve computer system malfunctions and operations problems
  • Skill in organizing resources and establishing priorities
  • Excellent verbal and written communication skills.
  • Ability to learn and support new systems and applications
  • Windows 7, Windows 10
  • Windows Server GPO knowledge
  • Strong verbal and written communication skills

  • Degree in related field and 3-5 years of networking experience, or equivalent applicable work experience
  • Help desk: 2 years 
  • Windows: 2 years 

All interested candidates should apply directly to this ad or contact Chris or Julie at Schulte Staffing 978-594-0497

***This position is restricted to U.S. citizens due to U.S. government contract regulations that require the employment of only persons who are U.S. citizens. Must have the ability to obtain a DOD Security Clearance***

Meet Your Recruiter

Julie Kong
Junior Recruiter

Julie joins the Schulte Staffing Team with a proven background in client and team support!  Since joining Schulte Staffing, Julie became an integral part of our operations as a branch administrative assistant.  After mastering our administrative needs and learning the in's and out's of candidate placement, Julie was interested in a joining our recruiting efforts.  Julie always has the candidate and client's best interests in mind.

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