Senior Mechatronics Service Technician
42 Dunham Rdg Rd Beverly, MA 01915 US
Job Description
Benefits include but are not limited to:
- 100% paid medical
- 100% paid dental
- Vision
- 401K
- Life Insurance
- Short Term/Long Term Disability
- Profit sharing
- Vacation, Holiday, and Sick Pay!
This position is Monday - Friday / 8:00 am to 5:00 pm.
Salary: $75,000.00 - $90,000.00 - DOE
Summary/Objective
The Sr. Mechatronics Service Technician acts as the primary face to the customer providing technical assistance and support by installing, servicing, troubleshooting, and answering technical questions as well as recommending preventative solutions. This role is responsible for driving customer satisfaction through service excellence.
Job Functions include:
• Ensure customer devices are working correctly by always providing world class service.
• Assist customers with identifying if product is the root cause of their disruption and if so, troubleshooting of the product, repair of product and communication of defects and trends to the Assembly Operations
• Operate and maintain a remote service center in effort to support local customers.
• Work hands-on with a wide variety of assembly and test equipment and processes with a focus on Electro-mechanical assembly and functional test.
• Participate in root-cause analysis and corrective action of functional discrepancies.
• Diagnose, disassemble, repair and re-assemble electromechanical components/assemblies for return to customer.
• Configuring hardware and software components after installation
• Communicate real time data to Assembly Operation and engineering to ensure process and design enhancements are implemented to improve yield in the field
• Assist the customer in upgrading equipment at various field locations
• Documentation of field installation and repairs
• Maintaining all tools and equipment used during service calls and in local lab
• Keep up to date on administrative responsibilities such as ordering repair parts, lab and office consumables.
• Teach customers how to diagnose properly
The Ideal Candidate MUST have:
Experience interfacing with both internal team members and external customers as part of a solution based service process.
• Experience with soldering per IPC-610, wiring, crimping, and using hand and power tools.
• Ability to use common diagnostic equipment including an oscilloscope, DMM, power supply, etc.
• Proficiency in reading and interpreting mechanical and electrical technical drawings, schematics, and manuals.
• Experience with robotic control systems and programming is a plus
• General computer skills including Microsoft Office applications
• Ability to work creatively and responsibly with minimal supervision
• Good verbal and written communication skills
Required Education and Experience
• Associate’s degree in Manufacturing Technology, Mechanical Engineering, Electrical Engineering, or related discipline required; an advanced degree is a plus.
• Experience diagnosing and repairing mechanical, electromechanical, and/or electronic equipment.
• Experience with CAN, CAN-Open, PLC logic, Copley Controls and Python Scripts. EtherCAT is a plus.
• Valid driver's license, own vehicle with appropriate insurance coverage.
All interested candidates should apply directly to this ad or contact Julie or Ana at Schulte Staffing, 978-594-0497.
This position is restricted to U.S. citizens due to U.S. government contract regulations that require the employment of only persons who are U.S. citizens. Must have the ability to obtain a DOD Security Clearance.
Meet Your Recruiter
Jeannine Rodriguez
Senior Staffing Recruiter
Meet Jeannine, a recruitment superhero who’s got multitasking down to a science! Whether she’s juggling sourcing the right candidate, onboarding future rockstars, or hitting the streets meeting new clients, she’s always one step ahead. With a knack for building relationships and a love for organizing chaos, Jeannine has a passion for the light industrial market and strives to fit the right match for the candidate, our client and Schulte Staffing. Oh, and she can totally do it all in Spanish and Portuguese. When she’s not busy making offices run like well-oiled machines, she’s probably finding new ways to out-organize her to-do list!